Frequent Ask Question - F.A.Q.

Q : Who is PT. Bali Go Tours ?
A : Bali Go Tours & Travel company established in 2001, and was granted permission from the government in 2005 with the Government Licensed : 551.21/546/DISPARDA, and has become a full member of the association of Indonesian travel agency (ASITA) with Association No NIA : 0448/XVII/DPP/2004which is based in Bali at Jalan Gatot Subroto No. 103 Denpasar 80116, Bali – Indonesia.

Q : Why booking with PT. Bali Go Tours?
A : PT. Bali Go Tours can give you the best rate we can offer by hotel villa booking or reservations, and provide with as low as other travel agent could offering for deals and packages to visiting Bali and Beyond in Indonesia.

Q : How to make booking through Baligotours.net ?
A : You can make a booking or just to asking for room availability from our booking form, which could be follow by the product in each hotel, villa, tour, spa, adventure and other packages product.

Q : Is it free for using Baligotours.net website?
A : Yes, it is. You could browsing and finding the most appropriate product for you to visiting Bali and Beyond in Indonesia.

Q : When your booking will be charge in payment?
A : We will preferred to collect the payment with the cash or credit card in your arrival, or you could make the payment to the hotel/villa directly and bring our voucher booking.

Q : Where should I meet the PT.Bali Go Tours representative?
A : We will always meet our customers in arrival if there's a transfer request from you, or in the hotel/villa as per appointment.

Q : What packages could be offering by PT.Bali Go Tours?
A : We assured you if PT.Bali Go Tours could give the lowest rate for deals and packages (subject to the product of hotel, villa, tour, spa) as lowest as other travel agent could offering.

Q : Where the coverage area of PT.Bali Go Tours?
A : We are coverage for inbound and outbound activities, hotels, villas, travel, tours and packages all around Indonesia, not just Bali, we also bring the other tourism in Indonesia as our destination to serve you, as we have a branch in most capital city in Indonesia, such as Lombok, Borneo, Manado, Komodo, Jogjakarta, Jakarta, Nias, and other city which our branch will growing in the near future in all around Indonesia.

Q : Who the largest market?
A : Our largest market recently beside from worldwide due to internet penetration in global world
unless for now local Japanese, Chinese, the local specific languages content would be available in the near future.

Q : How lowest your rates?
A : PT.Bali Go Tours will offering you the rates as lowest as could offering by other travel agent in Indonesia

Q: Who is your customers?
A : You could open the reviews pages just for your information recently not all the reviews directly comes from customer displayed now due to the process of website maintenance reason.

Q: About Airport Transfer
A : Airport transfer is shuttle service from airport to hotel vice versa (return / both way).

Q : What is Travel Guide?
A : As your tour guide to visit Bali, Contain of Bali Update Information, special event, cultural, ceremony, nightlife, party, restaurant, dance performance, etc

Q : What does day use or late check out mean?
A : "Day Use" means the use of a room on the last day (check-out date) exceeding the particular check out time established by the hotel. For example: A guest should be check out on September 1st, 2011 on 12.00 Noon. Because of the flight schedule, he checks out on September 1st, 2011 on 18.00 PM. Consequently, a "Day Use" fee (50% of the room rate) is charged to him, since he uses the room exceeding the determined check out time. PLEASE NOTE that the check out time may vary from one hotel to another

Q : What does 'Run Of The House' (ROH) mean?
A : "Run Of The House" (ROH) means your room reservation will be based on the room availability and your advantage is when higher room category available, while you do not have to pay extra.

Q : What does it include on the special internet rates ?
A : Special internet rates are including 21% tax and service charges.
Breakfast is include in some hotels (please read carefully).

Q : How to make a booking ?
A : Please fill the Booking form available on each hotel or services.
Try to describe us your special request on the "description" box available on the form.
Try to recheck your email address before submitting your request.

Q : How long does it take to get the reply ?
A : We will reply all your request / reservations within one business day.

Q : How to pay the hotel reservation ?
A : We will need your credit card details once the reservation is confirmed.
Your credit card will be used as a guarantee and will be charged if there is any cancellation within certain period of cancellation policy [more].
All payment will be collected upon arrival in Bali except for reservation beyond Bali.
We do accept cash / travellers cheque / Visa / Master Card / Amex.

Q : How to cancel the reservation ?
A : Please use the provious correspondence to cancell the booking or to amend the booking. Cancellation penalty will be applied based on our cancellation policy

Q : I can't send fax. What should I do?
A : One of facilities you may comfortably utilize to contact us, is fax. And we provide one fax numbers that you access, in which we always ensure whether both of them are working properly. But should you find any problem in sending fax to us, please make sure that you observe these following steps:
1. Please enter your country's International Direct Dialing numbers
2. Dial 62 - the country code of Indonesia
3. Dial 361- the area code of Bali (Bali's complete area code is 0361, but you must dial without 0)
4. Dial our fax numbers: +62.361.430739

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Contact Info

PT. Bali Go Tours
Jl.Tunjung Sari No L7B Denpasar
Bali – Indonesia 80116
Phone: +62.361.413538, +62.361.413556
Fax: +62 361 9005824
URL: www.baligotours.net